International Orders

International Shipping- Do You Ship to My Country? How Long Will it Take?

We offer flat rate shipping to most countries throughout the world with the exception of Saudi Arabia and Israel.

International shipping times vary based on customs processing and the efficiency of your country’s local postal system. However, shipping internationally can take anywhere from 2-6 weeks after the package leaves the USA. We ship via UPS, who transfers packages to your local postal carrier once it arrives in the destination country. Once the parcels enters an international carrier’s possession, it is normal for tracking to stop updating as these carriers often do not use the same tracking information we assign at original shipment.

Please check to see if there is a currency exchange between your country's currency and the USD.

Customs fees are established by each country, so you may wish to review your country's customs/fees guidelines. These fees are not included in final price at checkout. Any import taxes or tariffs are the responsibility of the recipient.

International Orders- Why Did My Tracking Stop Updating?

This article is about orders shipped outside the USA. If you are in the USA, click here.

If it is actually lost in transit, we will make it right, but we can only offer a replacement if the package is not received within 6 weeks after it leaves the USA, and if it is the carriers fault. If you provided the wrong address we can reship it when it is returned to us, but only after a reshipping fee is paid. If you do not want it reshipped, we will treat it as a returned order.

Please see information on Returns here.

Please check your original order confirmation email for the address you provided to us at checkout. If this address is wrong, please create a ticket so we can help you get your order.

International- My Order Shipped but I Haven't Received It

For international orders, UPS tracking will only continue to show updates while the package is in the USA. After the package leaves the USA, it will be transferred to the postal service of the customer’s country and *no tracking will be available.* We can offer a replacement or refund if the package is not received within 6 weeks after the package leaves the USA.

Please allow the full 6 weeks before becoming concerned that your package won't arrive.

If it is returned to us, we can reship it for a reshipping fee or treat it as a return and refund you the amount you paid minus shipping and a $5 restocking fee per item.

For orders shipping to the USA, please see here.